FAQ

Unlike on premise phone systems, hosted VoIP systems never lose value. Just the opposite in fact. New features are released automatically every few months and you get the benefit.

Our VoIP phones are very intuitive with on screen displays and easy menus. Our staff is ready to support and train you.

Absolutely! We have a thorough porting process that ensures we port each of your numbers.

We recommend 100Kbps per user. For example, if you have 10 users you should have 1Mbps dedicated to voice service

Our system monitors the status of the phones with every phone call. If you internet goes down we can automatically re-route calls to another site, an answering service or even your cell phone. Customers will never know the difference.

We can install your new phones as quickly as the next day. In most cases the porting process takes 2-3 weeks from submission of all the documents. Incomplete information and pending orders can delay the process.

We can provide professional installation and training. Our team members will install your new phones, remove your old ones and train your staff. We will also answer any questions you may have.

Once you’ve accepted our quote you will be contacted by our implementation specialist. They will gather all the required documents, answer any questions and obtain the information needed to provision your new service.